Privacy Policy
This Privacy Policy describes how Campy Pro collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Collecting Personal Information
When you visit our site, we collect information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
- Browser version, IP address, time zone, cookie data, pages or products viewed, and search terms.
- Purpose: to load the site accurately and perform analytics on site usage.
- Collected automatically via cookies, log files, web beacons, tags, or pixels.
Order Information
- Name, billing and shipping address, payment information, email address, and phone number.
- Purpose: to fulfill orders, process payments, arrange shipping, and provide order confirmations.
- Shared with logistics, payment processing, and fraud-prevention partners as necessary.
Data Security
We implement industry-standard security measures, including SSL encryption and secure payment processing through Stripe, to protect your personal information.
Terms & Conditions
By accessing or using our website, you agree to be bound by these terms. Please read them carefully before making a purchase.
Use of Site
You may not misuse the site or assist others in doing so. Any fraudulent, abusive, or otherwise illegal activity is grounds for termination of your account.
Accounts
You are responsible for safeguarding your account credentials and for all activities that occur under your account.
Purchases
All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order for any reason.
Pricing
All prices are listed in USD and are subject to change without notice. We are not responsible for typographical errors in pricing.
Governing Law
These terms are governed by and construed in accordance with the laws of the State of Illinois, United States.
Shipping & Returns
Shipping Policy
- Free standard shipping on orders over $50 within the continental United States.
- Standard shipping typically takes 5-7 business days.
- Expedited shipping options are available at checkout for an additional fee.
- International shipping is available to select destinations. Rates vary by location.
Return Policy
- We accept returns within 30 days of delivery for unused items in their original packaging.
- To initiate a return, contact our support team with your order number and reason for return.
- Refunds are processed within 5-10 business days after we receive the returned item.
- Shipping costs for returns are the responsibility of the customer unless the item is defective.
Product Warranty
We stand behind the quality of every product we sell. Campy Pro offers a limited warranty against defects in materials and workmanship under normal use.
Coverage
- Defects in materials and workmanship under normal, intended use.
- Duration varies by product category. Refer to the product page or included documentation.
- Warranty begins on the date of original purchase and is non-transferable.
Exclusions
- Damage resulting from misuse, accidents, or negligence.
- Normal wear and tear from regular use.
- Unauthorized modifications or repairs.
- Commercial or rental use unless the product is specifically designed for such purposes.
How to File a Claim
To file a warranty claim, please contact our support team with the following:
- Your order number and date of purchase.
- Clear photographs showing the defect or issue.
- A brief description of the problem and how it occurred.